We do not offer refunds for app subscription payments. I t is the user's responsibility to cancel their subscription to avoid future renewal payments.

FAQs Archive - Page 3 of 4

Q: What is included in a free subscription to the mobile app?

Your free mobile app account includes access to: The Get Started Module Hundreds of recipes (all new ones added) Recipe Collections Recipe Favourites One-on-one coaching (at additional cost)

Q: How do I book a video coaching session?

Step 1: Book a free 30-minute strategy session with our team Get started with a free strategy session. This is a mandatory step to understand your goals and nutrition challenges, explain how our coaching works and decide if you're a good fit for our service. Step 2: Pick a Coaching Package After your free session, you have the freedom to choose a coaching package or subscription that best suits your needs. Once you've made your decision, you can book your first coaching session. Please note that packages must be paid for in full and in advance, ensuring a seamless and uninterrupted coaching experience; similarly, subscriptions must be set up and the first payment made before your first session. Private health and Medicare claiming is available for these sessions when you book with a dietitian.

Q: How often do I need to have video coaching sessions?

Our goal is to help you achieve long-term progress with your eating habits and your health through regular, individualised nutrition coaching and support. We understand that change takes time, and we're here to guide you through incremental, gradual, consistent changes over multiple sessions. Combining a mobile app subscription to access the habit-building modules and receiving one-on-one support is the BEST way to make long-term progress with healthy eating habits! We recommend fortnightly sessions as the optimum frequency of support; however, this is also decided based on your individual needs after chatting with the dietitian or nutritionist during your initial consultation.

Q: How do I delete my mobile app account?

We're sorry to see you go! There are two ways to delete your account and its associated data: In-app deletion: To delete your account, please go to your profile in the app -> Profile Settings -> Delete My Account -> Confirm. Once your account has been deleted, it happens instantly, and we cannot restore the associated data (including module progress). All of it is deleted. Support request: If you no longer have access to the app you can email us at support@aylahealth.com.au and request an account deletion this way. We will manually delete your account and its associated data. Please allow up to 24 hours for this to happen. Our support email is manned Monday - Friday.