No. We don’t do one off consultations or sessions. Our goal is to get to know you VERY well, build a long term relationship with you and help you unpack all the facets of nutrition and eating so that you can learn how to eat well for the rest of your life. This is impossible to do in one session, so we do not offer this.
If you’re after a one-off session we’d highly recommended having an open mind to the benefits of ongoing coaching and how it can help you. Book a free chat with us to find out more.
If you’ve got a discount code to use, it’s super simple to redeem it. Follow these steps:
- Go to the sign up page of the membership you wish to purchase.
- On the top lefthand side of the sign up page there is some text: Have a coupon?
- Click that text and enter your code into the box.
- Click outside of the box and the website will validate your code and update your checkout with the discounted price.
- Complete the sign up process.
Not yet. We are currently building the mobile app as we speak and it’s due out in early 2024. For now there is just this website.
The introductory modules include:
- True Healthy Eating
- Build Your Diet Out of Whole Foods
- The Anatomy and Function of the Gut
The Ayla Health platform has been designed and created for adults.
Although the content is evidence-based and safe for young people to consume, we highly recommend that children and teens under the age of 16 become a member with parental consent and supervision.
To become a member, the user must go to this url:
https://aylahealth.com.au/plans/ayla-health-membership/
Select which membership option you would like to join.
Follow the steps at checkout.
There is currently 1 membership option: Base Membership
$39/month. Includes:
- Recipes
- Habit Building Modules
- Meal Planning Tool
- Support from qualified nutritionists and dietitians
- One-on-one Coaching Sessions (at an additional cost)
Please note that the Premium Memberships has now closed and no longer available.
This program is not a meal plan or prescriptive program of food telling you what you can and can’t eat. It is a nutrition education program that teaches you evidence-based eating principles that can be applied to any individual regardless of their allergies, intolerances and health conditions.
Where possible you will be given alternatives to suit your needs and if no suggestion is offered within the modules you can jump onto our support page and ask. Our dietitians are online ready to help!
Yes! You can create custom meal plans with the My Meals tool and then create a shopping list for that meal plan to get everything you need.
Your coaching sessions with a qualified dietitian or nutritionist are all about helping to put what you learn in the modules into practice in your life. It is one thing to know nutrition information. It is an entirely different thing to be able to put that information into practice in a way that is realistic and sustainable long term.
See your video coaching sessions as connecting with a non-judgemental, supportive and highly knowledgeable member of your health care team who will encourage, coach, consult and counsel you on overcoming barriers, changing old mindsets, building habits, brainstorming food ideas and applying evidence-based nutrition into your life!
No.
We use software called Cliniko to conduct our video coaching sessions. Due to the high volume of clients that we service every week we are not able to use Zoom or any other software to conduct your consultation. Cliniko meets the strict health privacy standards in Australia and is a secure and excellent platform to discuss your health and nutrition concerns.
No. We use highly secure Telehealth software and only ONE person with the link for the video call will be able to join at one time. Our software does NOT allow for multiple parties with the same video link to join the consultation from two separate devices.
If you have a partner, support worker or other individual wanting to join the coaching session, you will need to be in the same location and using the same device.
Due to the high volume of clients that we support every week, we are NOT able to use any other software to facilitate multiple attendees at your video session. We apologise for any inconvenience that this may cause.
Your subscription works via automatic monthly payments. Each payment will be deducted on the anniversary of your sign-up day and time. For example, if you sign up on 22nd January, your payments will always be deducted on the 22nd of every month. This does not matter if it’s a business day or not. Once a payment has been processed, we cannot process refunds. So, if you would like to cancel your subscription please login to your account and cancel your subscription before a payment is processed.
Yes! You can absolutely upgrade your membership at any time via your profile. To upgrade please follow these steps:
- Go to profile: https://aylahealth.com.au/profile/
- Navigate to subscriptions
- Click on the 3 dots on the right-hand side
- Click on ‘change plan’
- Select membership option to upgrade to
- Click ‘select plan’
- Follow the steps to check out.
If you are a free member, then to upgrade your membership, simply purchase one of the paid membership here.
The information you provide, such as your name, address and contact details, is private and other members do not have access to this information.
In our private Facebook group for the Ayla Health Community other members will only be able to see your name and comments. Depending on your privacy settings on Facebook, other members may not be able to see your Facebook account.
We do not use members’ photos, stats or personal information without consent, or unless members themselves have chosen to make them publicly available. The website is private and secure and we take protecting your privacy and information very seriously. Please see our privacy policy for more information.
Users can cancel their paid membership at anytime via their profile:
- Go to profile: https://aylahealth.com.au/profile/
- Navigate to subscriptions
- Click on the 3 dots on the right-hand side
- Click on ‘cancel’
- A pop-up asking: “Are you sure you want to cancel this subscription?” Select ‘YES’.
- Subscription is cancelled.
If you want to join again, you must sign up again through the main sales page.
If you cancel a discounted subscription, you are no longer able to access this discount for future subscriptions.
If your credit/debit card expires or is lost, damaged or cancelled, you can add your new card to your subscription by following the steps below:
- Go to your profile.
- Navigate to Subscriptions.
- Select Change Payment.
- Enter your new card details.
Private health insurance or Medicare does not cover the cost of your monthly membership.
Private health insurance or Medicare does not cover the cost of your video coaching sessions with Kate Freeman.
If you’d like to use your private health insurance or Medicare for your video coaching sessions, you can book in with the dietitians at Ayla Health
Private Health
Private health insurance covers the cost of individual consultations wth a qualified dietitian. Members with eligible private health insurance may be able to claim on the cost of their pay-as-you-go consultations at Ayla Health. We will provide you with a receipt to claim directly with your insurer (available Australia wide).
Medicare
Members with a medicare referral from their GP may be able to claim a rebate on the cost of their their pay-as-you-go sessions. Medicare rebates are not available with coaching packages as Medicare stipulates you must pay per appointment in order to claim. You must also have a valid Medicare referral in order to claim. Please contact our team for more information.
As often as you like! Your coach will discuss these needs with you and aim to book your sessions in at regular intervals that suit you as best as we can.
Ayla Health was founded by registered nutritionist Kate Freeman. Both Kate and her dietitians are university educated and registered with the peak nutrition body, the Nutrition Society of Australia (Kate) and Dietitians Australia (dietitians).
You can choose who you’d like to book with here, or read more about our team here.
Please note that private health insurance rebates and Medicare referrals are only available with dietitians and NOT nutritionists.
Base membership includes access to:
- Hundreds of recipes
- Plan My Meals – our custom meal planner tool
- One-on-one coaching (at additional cost)
- Full suite of modules
- Ayla Health online community
Premium membership includes access to:
- Hundreds of recipes
- Plan My Meals – our custom meal planner tool
- One-on-one coaching (unlimited – included in membership)
- Full suite of modules
- Ayla Health online community
Members can upgrade or downgrade their membership at any time through the following steps:
- Go to profile: https://aylahealth.com.au/profile/
- Navigate to Subscriptions
- Click on the 3 dots on the right-hand side
- Click on ‘change plan’
- Select membership option to downgrade/upgrade to
- Click ‘select plan’
- Follow the steps to check out.
We do not offer refunds for membership renewal payments. It is a member’s responsibility to cancel their membership to avoid future renewal payments.
You may cancel or reschedule your coaching session without penalty with more than 24 hours notice. You can cancel your session via the cancellation link in your booking confirmation and reminder emails or by emailing support@aylahealth.com.au.
Cancellations or reschedules made with less than 24 hours notice or failing to show up for your scheduled session will incur penalties. You will be charged a $60 fee for 1 hour sessions or a $30 fee for a 30 minute session to cover the time set aside for you by the dietitian.
Please see our Terms and Conditions for details.
Step 1: Book a free 15 minute session with Kate
If members are not sure about the process or whether coaching is right for them they can chat to Kate first.
Step 2: Book Initial Consultation
All new coaching clients need to start by booking an initial consultation. This is a one hour session to get you started. In this session we take time to get to know you, do a thorough lifestyle, medical and food history and map out a plan for you. This session is $250 and requires a $50 deposit upon booking.
Private health and Medicare claiming is available for this session when you book with a dietitian.
Step 3: Choose Your Coaching Option
Once you’ve completed your initial consultation, you can then choose from the following options for ongoing coaching
- Pay-as-you-go consultations: $250 long (1 hour), $125 short (30 minutes)
- Bronze, Silver or Gold Coaching packages (save up to 20%)
Video coaching sessions can be booked online here.
Members and non-members have access to see the Ayla Health team one-on-one, via video coaching sessions.
Regular, individualised nutrition coaching and support is considered the gold standard in achieving change. We can’t change your eating habits completely in one session. However, through incremental, gradual, consistent changes, over multiple sessions, you can make good long term progress with your eating habits and your health. That’s what we’re interested in.
Combining the online modules with one-on-one support is the BEST way to make progress with healthy eating habits long term!
We recommend fortnightly sessions as the optimum frequency of support, however, this is also decided based on your individual needs after chatting with the dietitian at your initial consultation.
We’re sorry to see you go! If you would like to cancel your free membership, please email support@aylahealth.com.au and request a full deletion of your profile.
Please note that once your account has been deleted, we cannot restore the associated data (including module progress).
We take any issues or complaints very seriously and endeavour to resolve them as soon as possible. If you would like to submit a complaint, please fill out the form on this page or email support@aylahealth.com.au.
If you are having any issues with your account or subscription, please fill out the form on this page or email support@aylahealth.com.au and we’ll help you out!
Absolutely! You can book a free 30 minute session here with our team to learn about all things Ayla Health.
The key differences between nutritionists and dietitians are:
Registered Nutritionists are members of the Nutrition Society of Australia and can provide practical nutrition advice to healthy individuals, who are not looking to manage a serious medical condition or disease. They can help with building diet quality, creating healthy habits and routines, recipes, meal and snack ideas as well as giving you general healthy eating advice around maintain good health and wellbeing long term.
Accredited Practicing Dietitians (APDs) are members of Dietitians Australia and specialise in the relationship between diet and disease. Dietitians are equipped to work with individuals with chronic and acute health conditions including diabetes, cardiovascular disease, PCOS, allergies and intolerances. You are able to receive a rebate from your private health insurance with an appointment with a dietitian and where applicable receive a Medicare rebate.
If you have private health insurance, your coaching sessions may be covered. You will need to book with one of our dietitians to receive a rebate from your insurer. Private health is not eligible to claim with nutritionists. We will provide you with a receipt after you have completed all the sessions in your package which will contain all the details you need to claim.
How much will my private health rebate be?
The amount you are able to claim with your private health insurer will depend on your level of cover. You can enquire with your private health insurer prior to your consultation if you wish. Simply provide your insurer with the cost of the consultation (between $200 – $250/hour) and the HICAPS item number below to find out how much you will be required to pay.
HICAPS item number:
- Initial Video Consultation: 301
- Review Video consultations: 302
If you’ve forgotten your password or you need to change or reset it please do the following:
You will need to log out of your Ayla Health account. Then, on the login page, click on ‘forgot password’ and follow the steps to re-set your password.
Once you have booked your coaching session, you will receive a confirmation email which contains the link to join your session. You will also receive this link in your reminder emails, and we can resend you the link at any time. This link will open the private and secure video call in the browser on the device you’re using. All you have to do is click the link and give your browser permission to access your camera and microphone.
If you have difficulty joining, please contact our team support@aylahealth.com.au
Any smart phone, laptop, computer or tablet with a camera and microphone will work for a video coaching session.
All you will need to do is click a link in your email confirmation or reminder that will open a video window in your device’s internet browser. Then you will click a button to join the call and your session will begin.
If you can’t get the video to work and have not joined the video consultation after 5 minutes we will call you.
You can resume your consultation over the phone and we will email any resources or recommendations to you.
We can still conduct support sessions over the phone if you are not able to connect to video. To minimise time wasted, if you haven’t been able to connect by 5 minutes into the session, we’ll give you a call.
If you would prefer or need a phone consultation please specify this when making a booking and we’ll call you at the scheduled time of your appointment and will be able to email resources and recommendations to you.
You can book a video coaching session with our team, no matter which time zone you’re in.
You will need to select your time zone in the top right-hand corner of the online booking system or let our team know where you’re located, so that we can ensure you book in at a time that suits you.
Once your client file has been updated to your time zone, all your appointment confirmation and reminders will be shown in YOUR time zone.
