FAQs Archive - Page 4 of 4

Q: How do I change/reset my password?

If you've forgotten your password or you need to change or reset it please do the following: You will need to log out of your Ayla Health account on the mobile app. Then, on the login page, click on 'forgot password' and follow the steps to re-set your password.

Q: What device do I need to join a video coaching session?

Any smart phone, laptop, computer, or tablet with a camera and microphone will work for a video coaching session. All you will need to do is click a link in your email confirmation or reminder that will open a video window in your device's internet browser. Then you will click a button to join the call and your session will begin.

Q: What if I can't get the video to work?

If you can’t get the video to work and have not joined the video consultation after 5 minutes we will call you. You can resume your consultation over the phone and we will email any resources or recommendations to you.

Q: What if I don't have a device that can connect to video?

We can still conduct support sessions over the phone if you are not able to connect to video. To minimise time wasted, if you haven't been able to connect by 5 minutes into the session, we'll give you a call. If you would prefer or need a phone consultation please specify this when making a booking and we'll call you at the scheduled time of your appointment and will be able to email resources and recommendations to you as per the normal procedure.

Q: How do I book a coaching session in a different timezone?

You can book a video coaching session with our team , no matter which time zone you’re in . You will need to select your time zone in the top right-hand corner of the online booking system or let our team know where you’re located , so that we can ensure you book in at a time that suits you. Once your client file has been updated to your time zone, all your appointment confirmation and reminders will be shown in YOUR time zone.